Cancellation & Refund Policy
Last updated: July 28, 2026
Most of what Luminyx sells right now is a pre-order. That means you're paying today for a product that hasn't shipped yet. You deserve to know exactly what that commits you to before you click the button, so this is written plainly rather than in legal shorthand.
Pre-orders: cancel any time before it ships
If you have placed a pre-order for the NFS-1 (or any other item marked Pre-Order), you may cancel for a full refund at any time before your order ships. No deadline, no restocking fee, no explanation required.
You are charged at the time you place the pre-order, not at the time we ship. We hold that payment against your reserved unit. If you cancel, we return it in full.
To cancel a pre-order, email info@luminyxeyewear.com from the address you ordered with, or include your order number. We will confirm your cancellation by email.
If we miss the shipping window
The NFS-1 is currently scheduled to ship in 2027. Hardware timelines move, and safety certification in particular can take longer than planned. If the ship date slips, we will tell you by email rather than let you find out from silence.
If we announce a delay and you no longer want to wait, you can cancel for a full refund. That right does not expire and is not conditional on the length of the delay.
Returns after delivery: 30 days
Once your order has been delivered, you have 30 days from the delivery date to request a return for a refund.
To be eligible, the item must be in the condition you received it, with any lenses, batteries, charger and case included. We would rather you actually try them on and test the light than leave the box sealed — normal handling and a genuine try-out will not disqualify a return. Damage beyond that, or missing components, may reduce the refund.
Apparel and accessories are covered by the same 30-day window, unworn and unwashed.
Items that cannot be returned
- Items reported more than 30 days after delivery
- Gift cards
- Items damaged by misuse, disassembly, or modification
None of this limits your rights under applicable consumer-protection law, which vary by country and state and apply regardless of what this page says.
Faulty, damaged or wrong items
If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will arrange a replacement or a full refund including shipping, at your choice, and we cover return shipping in these cases.
Eye protection is safety equipment. If you believe a pair of NFS-1 has a defect that affects its protective function, stop using them and contact us immediately.
How to start a return
Email info@luminyxeyewear.com with your order number and what you would like to do. We will reply with a return address and instructions. Please do not ship anything back before you hear from us — unannounced returns are difficult to match to an order.
For a change-of-mind return after delivery, you cover return shipping. For a faulty, damaged or incorrect item, we cover it.
When you will get your money
Pre-order cancellations are refunded within 5 business days of confirmation. Post-delivery returns are refunded within 5 business days of us receiving the item. Refunds go back to the original payment method. Your bank or card issuer may take a further 3–10 business days to post it, which is outside our control.
If it has been more than 15 business days since we confirmed your refund and you still do not see it, email us and we will chase it with you.
Questions
Email info@luminyxeyewear.com. A person reads it.