Shipping Policy

Last updated: July 28, 2026

Pre-orders

The NFS-1 is sold as a pre-order. It is not in stock and will not ship immediately. The current target is 2027. Because final safety testing and certification can take longer than planned, that date may move — we will email you if it does.

You are charged when you place the pre-order, not when we ship. If you would rather not wait, see our cancellation and refund policy — you can cancel for a full refund any time before your order ships.

In-stock items

Accessories and apparel that are not marked Pre-Order ship on their own schedule, independently of the NFS-1. Orders are typically processed within 1–3 business days. Apparel is produced on demand by our print partner and generally takes longer to reach you than stocked accessories.

If your order contains both a pre-order item and an in-stock item, the in-stock item ships first. You will not be asked to wait until 2027 for a t-shirt.

Shipping destinations and costs

We ship within the United States and internationally. Shipping cost and available methods are calculated at checkout based on your address and the contents of your order.

International orders may be subject to import duties, taxes, or customs fees charged by your country. These are set by your government, not by Luminyx, are not included in the price you pay us, and are the recipient's responsibility. Customs processing can also add time that is outside our control.

Tracking

When your order ships you will receive a confirmation email with tracking. If tracking has not updated for more than 7 business days after you received that email, contact us and we will investigate with the carrier.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us as soon as possible — we can usually correct it before an order leaves. Once a package has shipped to an address you supplied, we cannot reroute it, and a package returned to us as undeliverable will be refunded less the original shipping cost.

Lost or damaged in transit

If your order arrives damaged, keep the packaging and email us a photo within 30 days of delivery. See our refund policy for how we handle replacements. If tracking shows delivered but you do not have the package, contact us and we will open a claim with the carrier.

Questions

Email info@luminyxeyewear.com.